Medicare Australia general contact list

Medicare

General public enquiries

Phone
132 011*(local call rate) 24 hours, seven days a week

If you need information in your own language, please ask a Medicare officer or call the Translating and Interpreting Service (TIS) on 131 450 (call charges apply). You will then need to give them our phone number. This is an Australian community service where you can ask for an interpreter in your language to help with your enquiry. When you are asking a question about our serices we will pay for the interpreter from TIS.

Mail
Medicare Australia
GPO Box 9822
in your capital city

Email
medicare@medicareaustralia.gov.au

For the protection of your privacy, it is Medicare Australia policy not to provide or access any personal information by email. If you require personal Medicare information, you can speak to a Medicare Australia service officer on the general public enquiries phone number above.

Provider enquiries

Contacts for health professionals

Pharmaceutical Benefits Scheme

PBS general enquiries (operated by the Department of Health and Ageing)

Phone
1800 020 613 (free call)

Mail
Pharmaceutical Benefits Scheme
GPO Box 9826
in your capital city

Email
pbs@medicareaustralia.gov.au

PBS authority prescription approvals

Phone
1800 888 333 (free call)

DVA authority prescription approvals (operated by Department of Veterans' Affairs)

Phone
1800 552 580 (free call)

Information about taking or sending PBS medicine overseas

Phone
1800 500 147 (free call)

Australian Childhood Immunisation Register

ACIR public enquiries

Phone
1800 653 809 (free call)

Email
acir@medicareaustralia.gov.au

Immunisation Register Provider internet helpdesk

Phone
1300 650 039 (local call rate)

Email
acir@medicareaustralia.gov.au

Australian Organ Donor Register

Phone
1800 777 203 (free call)
(8.30 am - 5.00 pm business hours)

Email
aodr@medicareaustralia.gov.au

Aged Care claims processing and technical support

Phone
1800 195 206 (free call)
8.30 am - 5.00 pm, Monday to Friday EST (Eastern Standard Time)

Select 1 for Aged Care claims processing or to speak to your state office.

Select 2 for Aged Care online claiming registration, software vendor and technical enquiries.

Select 3 for Aged Care Education and Training Incentive Program.

Healthcare Identifiers Service

Email healthcareidentifiers@medicareaustralia.gov.au

Write HI Service Team
GPO Box 2987
Melbourne VIC 3001

Call 1300 361 457 (call charges apply)

Fax 03 9605 7987

General enquiries

National Office (switchboard)

Phone
02 6124 6333 (within Australia)
+61 2 6124 6333 (outside Australia)

Fax
02 6124 6222 (within Australia)
+61 2 6124 6222 (outside Australia)

Street address
Medicare Australia
134 Reed Street North
Greenway ACT 2900

Mail
Medicare Australia
PO Box 1001
Tuggeranong DC ACT 2901

Email
info@medicareaustralia.gov.au

National Bowel Cancer Screening
1800 118 868

Medicare Levy Exemption
1300 300 271

MAAP - Hotline/Claim Enquiry
1300 131 102

Fraud Hotline
1800 202 011

Incentive Programs
1800 222 032

Complaints and Feedback Line
1800 465 717

Website enquiries

Use the relevant contact details above for any enquiries relating to specific Medicare Australia health programs.

If you need help logging onto Online Services or have technical issues contact Online Services (details provided below).

To report any broken links or if you are unable to access a document email website@medicareaustralia.gov.au

Release of information and Freedom of Information (FOI) enquiries

Mail

NSW, ACT and VIC residents:
Information Release
Medicare Australia
GPO Box 9822
Sydney NSW 2001

QLD, NT, TAS, SA and WA residents:
Information Release
Medicare Australia
GPO Box 9822
Brisbane QLD 4001

Email
co.information.release@medicareaustralia.gov.au

Requests for information from the public must be in writing and signed by the requestor. The email address is provided for enquiries only.

Privacy enquiries

Mail
Privacy and Information Release Section
Medicare Australia
PO Box 1001
Tuggeranong DC ACT 2901

Email
privacy@medicareaustralia.gov.au

Medicare Australia statistical information

Statistical Reporting contact details

Online Services

Online Services Frequently Asked Questions (FAQ)

For general enquiries or technical issues regarding Online Services call 132 011*

To provide feedback or offer suggestions about Online Services, go to the Feedback page.

If you suspect any unathorised access or fraudulent activity on your Online Services account, call the Fraud Hotline on 1800 202 011**.

Online Services contact details are for members of the public only.Providers should refer to Contacts for health professionals.

Special Assistance Scheme

1800 660 026

The Australian Government will provide assistance to Australians for out-of-pocket expenses incurred in relation to:

• The terrorist attacks in Mumbai, India on 26 and 27 November 2008.
  Mumbai Disaster Health Care Assistance
• The bombing in Dahab Egypt on 24 April 2006
  Dahab Egypt Bombing Health Care Costs Assistance
• The 1 October 2005 Bali bombings.
  Bali 2005
• The 7 July 2005 London bombings.
  London Assist
• The Indian Ocean tsunamis on 26 December 2004.
  Tsunami Health Care Assistance
• The Bali bombings on 12 October 2002.
  Balimed

Capital city offices

New South Wales

Street address
Medicare Australia
130 George Street
Parramatta NSW 2150

Mail
Medicare Australia
GPO Box 9822
Sydney NSW 2001

Phone
02 9895 3333

Queensland

Street address
Medicare Australia
143 Turbot Street
Brisbane QLD 4000

Mail
GPO Box 9822
Brisbane QLD 4001

Phone
07 3004 5333

Victoria

Street address
Medicare Australia
Level 10
595 Collins Street
Melbourne VIC 3000

Mail
Medicare Australia
GPO Box 9822
Melbourne VIC 3001

Phone
03 9605 7333

South Australia

Street address
Medicare Australia
209 Greenhill Road
Eastwood SA 5063

Mail
Medicare Australia
GPO Box 9822
Adelaide SA 5001

Phone
08 8274 9333

Western Australia

Street address

Medicare Australia
Level 4, Reception
130 Stirling Street,
Perth, WA, 6000

Mail
Medicare Australia
GPO Box 9822
Perth WA 6848

Phone
08 9214 8333

Tasmania

Street address
Medicare Australia
199 Collins Street
Hobart TAS 7000

Mail
Medicare Australia
GPO Box 9822
Hobart TAS 7001

Phone
03 6215 5333

How to report suspected fraud

Phone: 131 524 (local call rate)
(Monday to Friday between 9.00 am - 5.00 pm local time)

Mail:
Desk and Analysis Compliance
Recovery, Health and Business Compliance Division
Medicare Australia
PO Box 9822
Sydney NSW 2001

Fax: 1300 657 239

How to give feedback

Medicare Australia welcomes and values customer feedback-it helps us improve our service and stay in touch with your needs. There are a number of ways you can give us feedback:

• Fill in an online feedback form
  
• In person at any Medicare office
  
• Call our dedicated Complaints and Feedback line on 1800 465 717 (free call) (8.30 am - 5.00 pm business hours)
  
• By mail (no stamp required)
  National Feedback and Analysis Team
  Medicare Australia
  Reply Paid 9822
  Sydney NSW 2001
  
• By email customer.feedback@medicareaustralia.gov.au
  
• By fax to: 02 9687 6205

Last updated: 13 February, 2012

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